FAQs

Frequently Asked Questions

Once an order is confirmed, modifications or cancellations may be limited. Contact our sales service team as soon as possible for assistance.

There are no shipping costs for the products you purchase online form our website. Tracking is sent to your e-mail by us through our courier services. You may request it via e-mail too in case you did not receive one.

Simply browse our website, choose the items you like, and add them to your cart. Follow the checkout process to complete your order. If you encounter any issues, our customer service team is here to help.

Contact our customer service team immediately with photos of the damaged items and packaging. We will work swiftly to resolve the issue and arrange for a replacement or refund.

Delivery times vary depending on your location and the availability of the items. Generally all orders arrive within 2-4 working days. You can contact our sales service team for more information.

We have a hassle-free return policy. If you're not satisfied with your purchase, you can return the item within a specified period. Please refer to our Returns & Exchanges page for detailed information.

We accept major credit cards, debit cards, direct bank transfers and other secure payment methods. Your payment information is encrypted and protected during the transaction process by Stripe.

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