Frequently Asked Questions
Can I modify or cancel my order after placing it?
Once an order is confirmed, modifications or cancellations may be limited. Contact our sales service team as soon as possible for assistance.
Shipping charge and tracking?
There are no shipping costs for the products you purchase online form our website. Tracking is sent to your e-mail by us through our courier services. You may request it via e-mail too in case you did not receive one.
How can I place an order?
Simply browse our website, choose the items you like, and add them to your cart. Follow the checkout process to complete your order. If you encounter any issues, our customer service team is here to help.
What if my furniture arrives damaged?
Contact our customer service team immediately with photos of the damaged items and packaging. We will work swiftly to resolve the issue and arrange for a replacement or refund.
What is the estimated delivery time?
Delivery times vary depending on your location and the availability of the items. Generally all orders arrive within 2-4 working days. You can contact our sales service team for more information.
What is your return policy?
We have a hassle-free return policy. If you're not satisfied with your purchase, you can return the item within a specified period. Please refer to our Returns & Exchanges page for detailed information.
What payment methods do you accept?
We accept major credit cards, debit cards, direct bank transfers and other secure payment methods. Your payment information is encrypted and protected during the transaction process by Stripe.